Reporting Analyst (Genpact) – Fresher Job (Gurugram)

Job Overview

Genpact is inviting applications for the position of Management Trainee – Reporting Analyst.
This role involves supporting operational teams by creating accurate reports, analyzing performance trends, and ensuring data-driven decision-making. The selected candidate will work closely with Operations, Quality, and Workforce teams to maintain smooth workflow and optimize resource utilization.

⭐ Key Responsibilities

• Prepare daily, weekly, and monthly operational reports for leadership teams.

• Extract, clean, and validate data from multiple internal tools such as CRM systems, dialers, and workforce platforms.

• Build dashboards and data visualizations using Excel, Power BI, or Tableau.

• Analyze performance trends and share actionable insights with stakeholders.

• Automate manual reporting tasks to improve efficiency.

• Ensure data quality, accuracy, and compliance with internal standards.

• Work with cross-functional teams to gather data requirements.

• Provide ad-hoc reports based on business needs.

• Support real-time monitoring and workforce scheduling activities.

• Assist in intraday scheduling adjustments to meet service level targets.

⭐ Minimum Qualifications

• Bachelor’s degree in Business Administration, Operations, or any related field.

• Strong knowledge of MS Excel (pivot tables, advanced formulas, macros).

• Basic understanding of SQL or data querying (preferred).

• Experience using Power BI or Tableau for reporting and dashboards.

⭐ Preferred Skills

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and meet tight timelines.

• Good communication skills for presenting data insights.

• Familiarity with BPO/KPO reporting or MIS processes (added advantage).

• Understanding of common BPO metrics like SLA, AHT, CSAT, etc.

⭐ Working Conditions

• Full-time, office-based role (no work-from-home option).

• Must be flexible to work in US shift timings.

• Fast-paced work environment requiring accuracy and attention to detail.

⭐ Job Details

• Role: Management Trainee – Reporting Analyst

• Location: Gurugram, India

• Employment Type: Full-time

• Education Required: Bachelor’s Degree or Equivalent

• Department: Operations

• Job Category: Full-Time

⭐ Note to Applicants

Genpact is an Equal Opportunity Employer. Selection is based purely on merit and skills.
Genpact does not charge any fees for job applications, assessments, or onboarding. Beware of any fraudulent job offers that request payments or personal financial information.

Click Here To Apply:

https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=BFS047307&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta